Help & Support

Frequently Asked Questions

We’ve compiled a list of FAQs just for you. Before reaching out to our support team, please give these a read and see if you can find an answer.

  • Pay online

    Please log in to your Homeowner Portal to make an online payment

    Pay with a check or money order

    Please mail a check (made payable to your Association) or money order along with your invoice to the following address:

    Mail payment and invoice to:

    {insert your association name}

    c/o Real Clear Neighborhoods

    4200 N Gabel Dr

    Fayetteville, AR 72703

  • Your dues fund the neighborhood budget and pay for common area landscaping, and repairs. This also includes items such as walking paths, swimming pools, playgrounds, and other community amenities and assets.

    Dues also fund improvements to the community as well as replacing outdated, worn, or damaged common area items.

    Depending on your Association, the fees may also pay for community parties, newsletters, a website, welcome packets to new owners, or other programs.

    Finally, your dues cover the management and administrative costs of the Association, which include the cost of collecting the assessments, managing the community's financials, legal affairs, and enforcing the community's rules.

  • The maintenance and management services provided by the Association are dependent upon prompt payments from each homeowner.

    Late payments will incur a fee. In some cases, the Association may charge interest on top of the fee and proceed with a lien on your property for nonpayment.

  • A community association is responsible for the collection and management of the assessment funds, the enforcement of the deed restrictions, and the maintenance of common area property.

  • Real Clear Neighborhoods is a management company for Homeowners Associations.

    We handle all of the day-to-day operations of your neighborhood. We assist the Board of Directors in protecting, improving, and enhancing the assets of the Association.

  • Your community association is a non-profit corporation, and its Board of Directors has the responsibility to run the business of the corporation. The Board has a fiduciary responsibility to the stockholders or owners of the corporation.

    In general, the board members are the decision-makers for the Association. The Board of Directors is either from the developer's staff or individual homeowners who own property in the community and are elected by the members of the Association.

    The Board of Directors governs all of the affairs of your Association. If you are living in an association that is still under development, the members of the Board of Directors may be appointed by the developer of your community until control of the association transitions to you, the homeowners.

  • Governing documents are recorded legal documents typically set up by the declarant/builder of your community which may include Articles of Incorporation, Declaration of Covenants, Conditions, Restrictions, and Bylaws.

    These documents determine the overall structure of a community association and establish the obligations and responsibilities of its members and Board of Directors.

  • At the time of closing on your home, your title company provides copies of your governing documents along with other closing documents.

    You may also access a copy of your community's governing documents via your neighborhood website found in your Homeowner Portal.

  • When a neighbor is in violation of the Governing Documents, try talking with them first. If the situation cannot be resolved with direct communication, then turn to your Association.

    You can use the “Report a Violation” form on our website to actively participate in the enforcement of the violation.

    If the situation is deemed in violation of the Governing Documents, the Board of Directors will institute the enforcement of the policy. Your continued assistance may be required.

  • Covenants, Conditions, and Restrictions (CC&Rs) are the governing legal documents that set up guidelines for the operation of the planned community as a non-profit corporation.

    The CC&Rs were recorded by the County recorder's office of the County in which the property is located and are included in the title to your property.

    Failure to abide by the CC&Rs may result in a fine to a homeowner by the Association. The governing legal documents for the association may be viewed online on the Resource Center page of this site.

  • The Bylaws are guidelines for the operation of the non-profit corporation.

    The Bylaws define the duties of the various offices of the Board of Directors, the terms of the Directors, the membership's voting rights, required meetings and notices of meetings, and the principal office of the Association, as well as other specific items that are necessary to run the Association as a business.

    The Bylaws for the association may be viewed online on the Resource Center page of this site.

  • Yes.

    It’s vital that we have current contact information for all of our homeowners. Your Board of Directors occasionally needs to send important information that keeps your neighborhood running at its highest level.

  • The community association deed restrictions specify what approvals need to be sought when making improvements in order to maintain the look and feel of the overall community as well as the overall value of the homes.

  • Any exterior modifications or additions to your home must have prior written approval from your Architectural Control Committee (ACC). The approval process may take up to 30 days; therefore, do not schedule any construction work or purchase any equipment until written approval has been received.

    You can find the ACC Review Request Form on our website.

  • Homeowners Associations provide residents with major benefits that not only hold property value but also increase it.

    By managing shared amenities, equitably enforcing community covenants, and cultivating a healthy culture among the residents, oftentimes through a professional management company, property values will continue to increase, making the community more attractive to other home buyers.

  • A management company is contracted by the Board of Directors to provide services like the collection of assessments, supervision of subcontractors, obtaining bids for subcontracted services, and providing financial statements and collection reports. They also serve as a general clearing house for problem-solving, and communications with homeowners and the Board of Directors, and serve in an advisory capacity.

    The management company reports directly to the Board and all decisions are made by a majority vote of the Board of Directors. “At Its Best" may be reached online through the Management Office page on this website or by phone from the numbers listed on the Contact Us page on this site.

  • After confirming the report, we will notify the Board of Directors to decide what action should be taken.

    Submissions should include as much detail as possible.

    Issues, complaints, and requests can be submitted using your Homeowner Portal.